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Storage Cloudhub Trade Marketing

Refund Policy

Last updated: 11 August 2026

This policy applies to paid project engagements with Storage Cloudhub Trade Marketing for in-store communication systems (POS displays, wayfinding, shelf-edge kits, end-caps, screen playlists, and multi-store rollouts). The Site itself does not sell products online or take payment.

Eligibility

Refunds are considered for fees paid under a signed proposal or invoice for services we have not yet substantially delivered. Informational prices on the Site are not charges and cannot be refunded.

Timeframe to request

Submit a refund request within 14 days of the invoice payment date, or within 7 days of a milestone delivery you dispute—whichever is earlier—unless your proposal states a different window.

Full refunds

A full refund of the unused prepaid amount may apply if we cancel the engagement before kickoff, or if we have not started scheduled work (store survey, creative kickoff, or artwork production) and you cancel in writing within the proposal’s cooling-off or cancellation clause.

Partial refunds

If work has started, we may refund the unused portion after deducting fees for completed stages: discovery, concepts, approved artwork, packing plans, or field briefing materials already delivered. Deductions are itemised in writing.

Non-refundable items

  • Third-party print, fabrication, or logistics costs already committed or paid on your behalf.
  • Purchased materials ordered for your campaign (substrates, hardware, packing supplies) once ordered.
  • Rush fees after rush production has begun.
  • Deposits clearly marked non-refundable in the proposal once creative work has started.

Work already started

Store walkthroughs completed, concepts presented, or artwork files delivered count as started work. Those stages remain chargeable even if later stages are cancelled.

Cancellation and rescheduling

Cancel or reschedule store visits and install briefings with at least 5 business days’ notice where possible. Late cancellations may incur a scheduling fee covering travel preparation already made within Greater Bangkok or regional trips booked at your request.

No-shows

If a confirmed client contact fails to attend a scheduled store walk or briefing without notice, that session may be billed and is not refundable. We will offer one rebooking subject to availability.

Deposits

Projects typically require a deposit to reserve creative capacity. Deposits apply toward the final invoice. Unused deposit balance follows the full or partial refund rules above.

Refund process and timing

Email hello@storage-cloudhub.digital or call +66 2 2222376 with your invoice number and reason. We confirm receipt within 3 business days and decide within 14 business days. Approved refunds are returned via the original bank transfer method within 15 business days after approval.

Exceptions

If a proposal includes custom refund language for a retailer-mandated programme, that proposal prevails for that engagement. This policy does not cover goods we did not supply or services outside our written scope.